FAQ

Unfortunately, we can no longer amend the items of an order once it is placed in our system so we recommend making sure that the details of all of your items are correct such as style, print, and size, before placing your order.

However, please still send an email to hello@brightswimwear.com as soon as possible and if your order has not yet been fulfilled, our support team will do their best to find a solution for you.

Kindly note that our team is very quick at processing orders to ensure they are delivered to you just as quickly so we cannot guarantee that any changes will be applied to your order.

If you need to cancel your order, please send an email to hello@brightswimwear.com as soon as possible and if your order has not yet been fulfilled, our support team will automatically cancel and refund your order.

Discount codes can be copied into the respective box upon checkout and it will automatically calculate your new total when you click the “Apply” button.

Kindly note that only one discount code may be used per order and each code is case-sensitive. Discount codes also cannot be used on sale items and during sitewide sales.

Unfortunately, we cannot retroactively apply discounts to orders that have already been placed in our system. However, you can still use your discount code on your next order!

Store credit is issued via code on an e-gift card. Store credit codes can be copied into the respective box upon checkout and it will automatically calculate your new total when you click the “Apply” button.

Store credit does not expire and can be used on any item on our website.

Most of our pricing and transactions are processed in your local currency!

If your local currency is not available, these are processed in USD. In this case, the conversion rate to your bank’s currency will depend on your bank’s conversion rates and policies.

We accept PayPal, Apple Pay, and After Pay. We also accept Visa, MasterCard, and American Express cards through our integrated PayPal Checkout.

Kindly note that we currently only accept Bright Swimwear for gift cards. Others such as Visa Gift cards may not be accepted.

We are continuously working to expand our payment options and will update this list of as they become available.

You can try contacting your bank to check if your card or account has any international transaction restrictions or has reached it’s spending limit. You can also try creating a PayPal account and linking your card to your account to proceed with checking out.

For other possible technical issues, you can troubleshoot this by restarting your browser, using a different browser, using incognito mode, or clearing your browser cache.

If you keep getting an error after trying these steps, please send an email to hello@brightswimwear.com with a screenshot of the error message so our support team can assist you.

Yes, we offer Free Standard Shipping for orders over $60 USD after discounts!

Yes, we ship worldwide! We ship all orders out from Sweden, where we are based, and your shipping options will vary based on your location and available delivery facilities.

Standard Shipping for orders under $60 USD or UPS Express Shipping costs will vary based on your location and available couriers. You can check this upon inputting your shipping address at checkout.

Standard Shipping can take up to 9 business days and UPS Express Shipping can take up to 3 business days, depending on your location!

You can check our Shipping page for more details for your particular location. There may be circumstances beyond the control of Bright Swimwear that may cause delays to your delivery date.

Once your order is fulfilled, you will receive an email with the tracking number for your order. You can enter the provided tracking number into our courier’s website here. Please allow 24 hours after you receive your tracking number for the status to update.

If there are still no updates, you can also enter the provided tracking number here, on UPS, or your local courier’s website, to confirm the movement of your order.

Unfortunately, we can no longer amend details of an order once it is placed in our system so we recommend making sure that all of your details are correct and complete before placing your order.

However, please still send an email to hello@brightswimwear.com as soon as possible and if your order has not yet been fulfilled, our support team will do their best to find a solution for you.

Kindly note that our team is very quick at processing orders to ensure they are delivered to you just as quickly so we cannot guarantee that any changes will be applied to your order.

The customer is responsible for paying any customs duties, taxes or fees imposed by the destination country for your order. These fees will be collected from you by the courier and Bright Swimwear will not refund these fees. Customs policies vary per country so we would recommend checking with your local customs office if you have concerns or questions.

If your tracking information says that your order was delivered but you have not received it, please check with your family, roommates, or neighbours in case they might have received it on your behalf or by mistake. If in an apartment or office building, you may also check if your order was left with the reception desk or office.

If you are still unable to find your order, we would recommend reaching out to the courier to report the issue.

If you have any further issues with finding your order, please send an email to hello@brightswimwear.com so our support team can assist you.

Kindly note that Bright Swimwear is not responsible for lost or stolen orders that have been confirmed as delivered by the courier. We do our best to ensure that your orders are shipped and delivered properly, however, there may be circumstances with the courier that affect your order’s delivery and these are out of our control.

If your tracking information says that it was returned to sender or has not have any movement for a while, we would recommend reaching out to the courier to confirm the status or reason for return or delay. Cases like this are usually due to an incorrect or incomplete address, the courier needing your contact information, or if additional fees like customs duties and taxes need to be paid.

Depending on the case, Bright Swimwear may offer a free one-time reshipment at its discretion. Kindly note that Bright Swimwear is not responsible for shipping issues once the order is handed over to the courier as we do not have control over their processes.

All shipping fees are non-refundable. This includes the shipping fees for returned, refused, missing, or stolen shipments as these have already been paid to the courier.

Kindly note that Bright Swimwear is not responsible for the customs duties collected from you by the courier and the shipping fees for returns to our warehouse if returning for a refund to your original mode of payment.

Bright Swimwear offers free returns for store credit only. Full store credit refunds will be issued via e-gift card. The store credit does not expire and can be used on any item on our website.

Any request for a refund to your original mode of payment will be subject to approval due to exceptional circumstances and a fee.

You can find our complete Returns & Exchanges Policy here.

Bright Swimwear offers free one-time exchanges per paid order. Once the free one-time exchange has been availed and delivered, an order can no longer be fully refunded via store credit or to one’s original mode of payment.

You can find our complete Returns & Exchanges Policy here.

For us to approve your return or exchange request, your order and items must meet the following guidelines:

- A return or exchange request must be made within 30 days of the order’s delivery date.
- The order must not have been purchased with a discount of 25% or more, and must not include FINAL SALE items. All purchases during sitewide sales are also considered FINAL SALE and are not eligible for returns or exchanges.
- Items must not be used, damaged, or altered in any way. They must be in their original condition with all tags, hygiene stickers, and original packaging intact. Any washing, tearing, staining, or removal of tags and hygiene stickers when opening or fitting the items voids their return or exchange eligibility.

To initiate a return or exchange, please send an email to hello@brightswimwear.com with your order number and reason for return or items to exchange so our team can assist you.

A return or exchange request must be sent to hello@brightswimwear.com within 30 days of your order’s delivery date. We may allow an extension to 45 days due to exceptional circumstances but requests outside of this window will not be accepted.

- Orders or items purchased with a discount of 25% or more.
- Orders or items purchased during a sitewide sale.
- Accessories and other sale items marked as FINAL SALE on our website.

Our warehouse team takes steps to ensure this does not happen, however, if you find that you received incorrect or incomplete items, please send an email to hello@brightswimwear.com as soon as possible with photos of the items you received and the barcode on their packaging so our support team can resolve this for you.

All of our products are inspected upon receipt from our supplier and before shipment for an order, however, if you find that you received a defective or damaged item, please send an email to hello@brightswimwear.com as soon as possible with photos showing the defect or damage so our support team can evaluate the issue and resolve this for you.

Kindly note that Bright Swimwear is not responsible for any damage such as rips and pills that occur from normal wear and tear, as well as stains and discoloration from improper wash and care.

All of our suits are already double-lined, however, if you prefer padded tops, we do have the VERONA, IVY, and MAYA tops available!

We would recommend our CAPRI or LOLA tops for the most support! You can also try the ALICE, IVY, or NOVA tops.

For tops, we would recommend our CAPRI, ZOE, and IVY tops. You can also try sizing up in our other adjustable tops for more coverage and tie them to fit!

For bottoms, we would recommend the CAPRI, LOLA, and INDIE bottoms!

All of our product pages have a link to a size chart to help you find your fit for our products. Some styles can run smaller than others in fit and coverage due to their design and intended look, and this is indicated on the product page as well.

For high-rise and/or adjustable bottoms, we would recommend using your waist as more of a reference for sizing and for mid-rise and/or banded bottoms, use your hips as reference.

If you fall between sizes, we would recommend sizing up whether for tops or bottoms. You can also reach out to our support team with your exact measurements for a more accurate sizing recommendation!

Most of our swimwear is made with a combination of spandex and nylon to provide a soft, glossy finish that perfectly fits your figure. We also recently released collections that include glittery fabrics and terry fabrics.

You can also check each product page for that specific style or print’s materials.

We normally expect to restock some of our items every month or so, however, we cannot guarantee which styles or prints will be included in each restock. You can opt to be notified when the product you want is back in stock by signing up for a restock notification on its product page!

If you are still wondering about a particular product, you can also reach out to our support team for more accurate restocking information.

To ensure that your swimwear stays bright for a long time and many uses, we would recommend that you…

- Hand wash your swimwear immediately after each use with cold water and a light detergent to remove any chlorine, salt, and sand. Avoid using harsh chemicals or bleach.
- Lay your swimwear flat on a clean, dry towel to air dry. Avoid using a dryer or hanging it in direct sunlight as this can cause fading or damage to the elasticity and fabric.
- Store your swimwear in a cool, dry place away from direct sunlight. Avoid storing it in a damp or humid place.
- Avoid rough surfaces such as rocks or gravely tiles as this can snag or damage the fabric and cause pilling.